Shipping and warrenty

Prices and payment

Our prices include statutory VAT (GST), but are net of shipping costs. Prices in non-EU countries (excluding Australia and New Zealand) do not include VAT (GST). Any customs duties and similar public charges shall be borne by the Customer.

All shipments by us shall require advance payment

 

Shipping cost

The Customer shall bear the shipping costs. The shipping costs include the costs for a transport insurance against the usual risks of transportation. We will inform the Customer of the shipping costs in the order form.

Movea bikes are fully assembled and adjusted by qualified technicians in our factory. Specific components (wheels, seat posts, pedals, handlebars) are removed for safety reasons prior to shipment. For this reason the consumer must fit these parts when he receives delivery of his bike. A manual with information on how to fit wheels, seat posts, pedals and handlebars as well as the necessary tools are included with the delivery of the bike. In addition, a video explaining how to fit the required parts is available on the Movea website. If necessary, telephone support on how to fit parts is available from the Movea Service Center.

 

Garanty

The statutory warranty is valid for two years from the date of delivery. In the case of used goods, which have been examined or maintained and reconditioned, in accordance with the manufacturer’s specifications, the statutory warranty is valid for a period of one year, if the customer is the end-user.

The guarantee does not cover damages caused by inappropriate or unspecified use according to the fields of use for the particular product as described on our website, as for example

  • Neglect of product (lack of care and maintenance)
  • Modification to frame and fork (ex engraveings or lacquering)
  • Mounting and aleteration of additional compaonets that where not approved by us or replacement of our components by components that do not have a similar quality
  • Crash
  • Excessive load
  • Jumps or excessive loads of any kind (the front rack have a max of 5 kilogram of loading weight)

 

We reserve the right to repair damaged frames and forks or replace them with a new model.
In the event that it is necessary to change frame and/or fork we will replace them in the original colour subject to availability. Should the original colour no longer be available, it may be that there are deviations from the original colour.

 

Guarantee rights are limited to the aforementioned and any additional incurred costs (such as
assembly, transport, etc.) and additional costs for assembly or material due to a model-change are not covered. Within the framework of our voluntary guarantee, the Customer shall bear these costs.

 

Our guarantee is valid and only for the original buyer of the product.

 

Besides the statutory revocation right, of which we will inform you separately, we voluntary provide for our customers a 30 day return policy. The 30 day period starts once the customer receives the goods and is complied with by return of the goods to us within 30 days. The statutory revocation right remains unaffected.