Shipping, Delivery and Warranty
Shipping and warranty of MOVEA bicycles
Cost: We ship our bikes through our freight forwarded GLS within Eurozone for free (excluding islands).
The costs outside the Eurozone are calculated per bike as follows:
| Delivery country | |
|---|---|
| Within Eurozone | Free. See the coverage areas on our website. 100% assembled delivery to your address. |
| Europe - Outside Eurozone | 60 € |
| USA - Mainland | 400 € |
| All other countries | Upon request only [email protected] |
There are two options available for you to receive your bike :
Direct shipment to you at a specified address
Delivery Time : Delivery usually takes 4-10 work days within Eurozone.
Please note that the courier generally only delivers on work days, not on weekends or holidays.
Tracking : We will send you an email confirmation including a link with a tracking number when your item has been dispatched.
The courier will arrange a delivery time with you in advance by phone.
Scope of Delivery : Our bicycles are 95% pre-assembled:
you only need to mount the front rack, the pedals and align the handlebar.
A manual is enclosed in the bike box.
In the coveraged countries/areas our bicycles will be delivered 100% assembled and set up to you including a guide how to use the E-motion system.
For mainland USA we use a "repack" carton, which is smaller in size.
We suggest having the bike set up at a bicycle workshop.
Insurance / Shipping Damage
Parts & Accessories : All of our parcels are insured during the delivery process.
When you receive your parcel, please inspect the box and content carefully for damage.
Visible scratches, defects and damage should be reported within 24 hours by email at [email protected]
Bike boxes : When your bike arrives, please check the box thoroughly before signing.
Damaged boxes should not be accepted. Boxes with visible dents or scratches, or boxes that were not delivered in an upright position must be noted and countersigned by the courier in the delivery confirmation, and must be reported within 24 hours by email at [email protected]
Warranty
The statutory warranty is valid for two years from the date of delivery. In the case of used goods, which have been examined or maintained and reconditioned, in accordance with the manufacturer’s specifications, the statutory warranty is valid for a period of one year, if the customer is the end-user.
The guarantee does not cover damages caused by inappropriate or unspecified use according to the fields of use for the particular product as described on our website, as for example -
- Neglect of product (lack of care and maintenance).
- Modification to frame and fork (ex engraveings or lacquering).
- Mounting and aleteration of additional compaonets that where not approved by us or replacement of our components by components that do not have a similar quality.
- Crash.
- Excessive load.
- Jumps or excessive loads of any kind (the front rack have a max of 5 kilogram of loading weight).
- We reserve the right to repair damaged frames and forks or replace them with a new model.
In the event that it is necessary to change frame and/or fork we will replace them in the original colour subject to availability. Should the original colour no longer be available, it may be that there are deviations from the original colour.
Guarantee rights are limited to the aforementioned and any additional incurred costs (such as assembly, transport, etc.) and additional costs for assembly or material due to a model-change are not covered. Within the framework of our voluntary guarantee, the Customer shall bear these costs.
Our guarantee is valid and only for the original buyer of the product.
Returns
You have the right to withdraw from your purchase within 14 days. If you are returning goods from outside Spain (where we ship from) you will have to bear the direct cost. Returns from within Spain are free of cost, provided that you use the return label attached in the envelope on the package.
Please refer to of Terms and Conditions for more details.