Payment

To make paying for your order as simple and flexible as possible, we support multiple different payment methods. You can make your choice at the end of the checkout process. This page contains an overview of the main methods, and also more detailed information and tips – including additional payment and financing options.

Payment

Credit CardPrepaymentPaypal
Germany*xxxxxx
Europe (€-zone countries)**xxxxxx
UKxxxxxx
Non-€-zone countriesxxxxxx

Important information and tips 

Credit Card

You can pay by credit card online. If you order by telephone, we’ll email you a payment link. We accept payment via Visa and MasterCard. Your credit card details are transmitted via an SSL-encrypted form. If you purchase your bike or accessories online by credit card, the amount will be reserved when you order: your card will only be debited once your items are dispatched.

Please ensure that your credit limit is sufficient, otherwise your order will not be successful.

For all credit card payments, data is exchanged using the 3D Secure 2 authentication procedure. Was your payment declined?

My credit card payment was declined. Why?

There are 3 probable reasons:

  • Your bank has not yet authorised 3D Secure 2 authentication*
  • On your order, the credit card security check failed
  • The payment exceeds your credit card limit

In all cases, please contact your bank for further assistance.

Please note: For all credit card payments, data is exchanged using the 3D Secure 2 authentication procedure, to comply with the *PSD2 (Payment Services Directive 2) payment regulation compulsory in Germany.

PayPal

You can select PayPal as a payment method at the end of the online ordering process. You will then be automatically redirected to the PayPal website to enter your details. The data transfer is SSL-encrypted. You can pay by PayPal for all the products we offer, and there is no upper limit to the amount you can spend. Please note that we only offer this payment option for PayPal accounts using Euros or British pounds as currency. If you purchase your bike or accessories using PayPal, the amount will be reserved when you order: your account will only be debited once your items are dispatched. 

Please ensure that both your PayPal account limit and the credit limit of your PayPal payment method are sufficient, otherwise your order will not be successful.

Additional information

Prepayment

As soon as you place your order, your articles will be reserved. We will then send you an invoice via email containing our bank details. For items in stock, you will receive the invoice soon after making your order. For items with a later availability date, you will receive the invoice 14 days before your order’s planned shipping date. When making your payment, please always provide your customer and order number. After receiving your payment, we’ll pack and dispatch your order as quickly as possible.

Bank:
TransferWise Europe SA
Square de Meeûs 38 bte 40
Brussels
1000
Belgium